About Our Foundation

It all started as an idea in 2003, and has become a continuous improvement process, leveraging research, development and analysis done within platform applications and concept tools for service architecture design of Systems LifeCycle Management (SLCM) Services.

Our Foundation has become our key resource during service architecture design, guiding developers, programme- and project managers, practitioners and professional consultants and senior advisors, when leveraging the combined strength of our services supporting Systems LifeCycle Management (SLCM).

In 2020, a new version of our website has been launched, with the main objective of updating intellectual properties of our agency, the database, refreshing content, insights and case studies and improving the user experience. This is just the beginning of a new journey, with an increasing involvement and participation of consultants, partners and customers to further develop our digital platform with the purpose to make the project evolve to something useful, with additional content and initiatives.

A digital platform can improve experiences for customers, employees, and partners. So why do so many companies fail to get people on board?

Digital technologies present opportunities for enterprise leaders to rethink their business to create better experiences for customers, employees, and ecosystem partners, and to lower costs. When companies act to take advantage of these opportunities through digital transformation, they undertake two primary activities: building a digital platform and building a new operating model.

Both these activities must happen concurrently, and that presents a pitfall: A company is limited in how far it can go in changing its operating model unless the digital platform succeeds. Approaching this pitfall incorrectly causes many digital transformation initiatives to fail.

Success with a digital platform doesn’t depend on the technologies comprising the platform or the implementation. Success depends on users adopting the platform. This is why it is extremely important to get things right the first time.

The wrong approach

Many companies take a technology-first approach when building/assembling their digital platform, acquiring technology they hope will accomplish their objectives of better experiences for customers, employees, and partners. This is a destined-for-failure approach. The truth is, digital technologies in and of themselves create no value. Their power is in enabling a change in how a company operates; that new operating model creates the value. We are using the digital platform to make it easier to communicate valuable information about our agency, the services we offer, how we perform work, how we ensure that our services adds value to our customers business, what we already have done within our field of knowledge etc.

What is a digital platform?

The digital platform handles an end-to-end business process necessary to achieve the improved digital experience for customers, employees, and partners.

Multiple components comprise a digital platform (typically a data-ingestion engine, a machine-learning transactional engine to perform tasks or rules-based activities, an analytical engine and increasingly, an AI engine, APIs, or tools that allow digital platforms to talk to other software, and tools monitoring regulatory compliance). In more advanced solutions, these components must be aligned and integrated to create better experiences for users. We have access to those tools.

Digital platforms enable a data-driven world rather than a process-driven world. The digital platform handles an end-to-end business process necessary to achieve the improved experience for customers, employees, and partners.

Digital platforms cut across traditional organizational structures, silos, policies, and technology investments to enable the new operating model. They force a different organization, a different talent model, a different mindset, and a different set of policies and processes.

Rethinking and re-engineering these components of an operating model necessitates deep, organization-wide change. That amount of change and disruption often causes resistance. So how can a company drive user adoption of its digital platform?

The path to success with a digital platform

It’s vital to think about the moment that matters most to each type of user.

The best approach is an “experiences” approach, focusing on the people who will use the digital platform – the end users, whether they are customers, employees, or ecosystem partners. Companies undertake digital transformation to create competitive advantage. Therefore, it’s vital to think about the moment that matters most to each type of user. If the platform delivers the experience that matters, it will be a success, and the company will gain competitive advantage.

The moment that matters most will differ according to the type of user, their responsibilities, and the tasks for which they use the platform. For an employee, for instance, the most important moment may be a smooth process surrounding the birth of a child. For a healthcare provider’s digital platform managing a hospital’s revenue cycle billing process, the important moment might be being paid on time.

Thus, the first step in the experiences approach to building or assembling a digital platform is to identify the moments or things that matter to the various types of users, because that is the experience that the platform must deliver. These moments are the absolute musts where the digital platform must delight users. Otherwise, they won’t adopt/use it.

Metrics for the moments

The second step is to establish metrics – a way to measure whether the platform delivers that experience and delivers it in a timely fashion. Two typical ways to think about measuring the user experience are the completeness of the job and the time it takes to complete it. Using the hospital example again, the metric might be fully collecting all the revenue that is due to the hospital and doing it within 60 days. The metrics help the company know whether the platform is delivering on its business objectives.

Companies need to design their digital platform around delivering “important moments” experiences for each kind of user and finding the appropriate metrics. Then select the technologies that will support those moments and metrics.

When you take an experiences approach and focus first on the absolute musts that the platform must deliver to delight each type of user, people will adopt the platform more readily. This leads to a much easier path and less resistance to the organizational change that so often defeats digital transformation activities.

Conclusion

Today, businesses need to do more to stay relevant, to be more. More than a pretty website or a few email blasts. More than a quippy social media campaign or standardized SEO strategy. Businesses need digital strategies that can serve their brands across devices and communication channels to attract and retain customers.

This job is ongoing during the total company lifecycle, and it is important to achieve regular baselines, to enable continuous improvement work, requiring configuration management to manage structures-, processes-, methods-, content-, document- and template- versions and revisions.

Development, alignment and continuous improvement of those properties, needs to be done in a standardized, structured and controlled fashion. We put together Our Foundation, which has become our key and platform to build our brand to be perceived as a serious system- and business partner. We have learned to appreciate our work, to create and build our company, piece by piece, lasting for the future. Bring2Mind Consulting AB is a small, fast moving, flexible and robust company capable of rapid turnaround response to all challenges we decide to take on.

Our organisation of work and procedures are designed to facilitate speed, agility, diverse project management, brainstorming, communication and interactivity between our staff and our customers as well as together with our partners.

We are made up of cross-disciplinary knowledge and have over time been having an open-minded attitude to think outside the box, we have an eagerness to learn, build, deliver and contribute – in that order.

Here at Bring2Mind Consulting AB we believe that the end result is only as good as the people that work to bring it to completion and carry it forward; so standards are set high.

A service standard helps to define what a customer can expect from a service and how it should be delivered by the service provider, e.g. in terms of timeliness, accuracy, content, artefacts and suitability.

As announced in the Standardisation Package of June 2016, the European Commission aims to prioritise and incentivise the development of voluntary European service standards. The Commission is also working with CEN to develop service standards in the areas of performance measurement, service contracts and service procurement.

A service standard specifies requirements that should be fulfilled by a service to establish its fitness for purpose. The standard may provide definitions, indicators of service quality and their levels, or specify a time period for delivery, such as the standard on handling customer complaints.

Standards for services can help Europe’s service providers and their customers, by raising the quality of the services provided. This can be in terms of safety or improved communication between a service provider and its customer. Service standards can also give consumers and clients more confidence, reduce costs and open up markets for businesses.

This is exactly our approach in the Systems LifeCycle Management (SLCM) Services development. We apply solid foundations and structures as the initial platform during development of services. In addition to this, we inject experiences and de-Facto standards, which enables us to reuse our previous work to make ourselves and our offering better.

With almost forty (40) years of operational management experience in the Information- and Communications- Technology (ICT) Industry and the Aerospace-, Defence- & Security- Industry, at senior and middle management levels, nationally and internationally, within the whole supply chain of products, systems and services, we are well prepared to become a natural and sought after Systems- and Business- Partner, capable of providing qualified Systems LifeCycle Management Services in commercial-, legal- and operational- as well as technical- and administrative- disciplines, applying sectoral service standards, primarily aligned to i.e. IEC/ISO-15288 Systems LifeCycle Management.

Our Agency and its Employees, Consultants and Senior Advisors, are strongly shaped by their projects and customers. The higher the expectations and the pressure to implement, the more obvious becomes the demand of Best Practices, experience and commitment of our company.

More than fifteen (15) years of experience within the Aerospace-, Defence- & Security- Industry, working within some of the largest, most technically advanced and complex Defence System projects for the Swedish Defence Material Administration and the Swedish Armed Forces, delivering Systems Lifecycle Management Services, have shaped us. We have successfully executed projects and can refer to many renowned projects that have achieved their ambitious goals by using standardized methods and tools.

We are project managers, analysts, consultants, architects, modellers, and many more – and sometimes just catalysts for the successful achievement of your goals!

A standard means a technical specification adopted by a recognised standardisation body, for repeated or continuous application with which compliance is not compulsory. A technical specification means a document that prescribes technical requirements to be fulfilled by a product, process, service or system.

A service standard is a standard that specifies requirements to be fulfilled by a service to establish its fitness for purpose. Service standards can include specific measurable requirements on the service itself as well as organisation procedures in place that could be applied repeatedly or continuously to ensure that the defined service level is reached, e.g. by providing definitions, indicators of service quality and their levels or specifying time of delivery, such as the standard on handling customer complaints.

It does not necessarily cover all of a service: it can cover a part or specific aspect only, such as providing information to customers. Setting standards for part of the service may be relevant for areas where standardizing the core service might be difficult or would not be beneficial, for example when the core service is strongly dependent on a personal relation between the service provider and the service recipient.

It can also allow for additional information to be provided to customers and establish service levels or categories, allowing service providers to differentiate themselves and innovate, such as the standard on achieving customer delight through service excellence.

Sectoral service standards are standards designed and implemented for use by a specific industry sector or business type or at organisations active in an individual sector . They cover elements such as quality of service and best practices, terms and definitions, or processes.

Horizontal service standards are designed to be relevant to service operators or organisations regardless of business type, industry sector, size or locality, and they focus on aspects that are common to all or at least most service sectors .

Sectoral service standards can be established at a company level, aligned to specific standards for a specific business sector and a special purpose, i.e. IEC/ISO-15288 Systems LifeCycle Management. This is our field of work and engagement.

1. Leading practices
Rely on well tested methods, best practices, de Facto standards and relevant standards, and get inspired about how other enterprises already have successfully implemented the topic at hand.

2. No reinvention of projects
The implementation as a project is not being newly defined but merely adapted to your company’s needs.

3. Proven methods
Our clients’ success stories prove the successful application of our tools and methods.

4. Clearly defined results
No insufficiently aligned expectations but clear project goals and results are set and achieved.

5. Simplified project controlling
Simply structured projects facilitate project controlling and provide visibility on the current state of quality, time and costs at any time.

1. Almost 25 years of Information- and Communications- Technology Industry project experience (Management and Operational)
2. More than 15 years of Aerospace-, Defence- and Security- Industry project experience (Management and Operational)
3. Proven Procedures and Process Orientation for Continuous Improvement
4. Clearly Defined Goals and Result-Orientation
5. Everything under one roof – Processes, Methods and Tools
6. Reference Projects

Bring2Mind Consulting AB

We work within the Aerospace-, Defence- and Security Industry and the Information- and Communications Technology Industry, where our personnel since 1985, have been supporting the public administration sector (Government Authorities) and the private business sector, delivering Systems LifeCycle Management (SLCM) Services, primarily around and within defence system procurement projects, providing services during procurement and provisioning of technically advanced and complex systems and solutions to the Swedish Defence Material Administration (FMV) and the Swedish Armed Forces (FM).

Within the Information- and Communications Technology Industry, we are in the startup phase of delivering secure, immediate and effective interaction between organizations, companies and their customers, partners and employees. The CMS & publishing tools we apply, is by far the most popular software with over 60% worldwide market share. This means the software is used by almost 35% of all the public websites online, the rest is used for intranet solutions not publicly available. The system is also used by many popular global brands across the world.

Bring2Mind Consulting AB

We Serve All

Our total offering fits any Industry, not only within the Aerospace-, Defence- and Security Industry and the Information- and Communications Technology Industry, where we do most of our work today.

We support the private business sector and the public administration sector (Government Authorities) by providing qualified consulting primarily around, and within, Systems LifeCycle Management (SLCM) Services. We cover common commercial-, legal- and operational- as well as technical- and administrative- disciplines, within programme-, project-, quality- and configuration management including production of digital and hardcopy material, which entails our customers and end-users to safely manage their technically advanced and complex systems.

Bring2Mind Consulting AB

We work with People and Digital Technologies for a Safer World and a Smarter Society

As our agency face a relentless pace of change and unprecedented level of competitiveness, agility is key to survival. Organizations are looking to Lean portfolio management to align the digital product investment portfolio to business strategy, and to quickly adapt the portfolio when strategy changes. To be successful, we provide transparency, analytics and feedback to various stakeholders at different levels of our processing workflow for optimal decision making. We also have a clear line-of-sight from strategic direction, through investment decision, to the choice of epics and services to be implemented, including the resulting impact on our clients’ business. We drive the continuous improvement process by looking at how our Systems LifeCycle Management (SLCM) services portfolio management enable Lean portfolio management for enterprise agility.

Bring2Mind Consulting AB, is an entrepreneur driven, supplier independent Knowledge & Consultancy Agency, supporting the private business sector and the public administration sector (Government Authorities) by providing knowledge consulting, management and advisory services, primarily within and around Systems LifeCycle Management (SLCM) Services, including supporting services, i.e. programme management, project management, risk assessment, management and control, quality assessment, management and control, configuration management and control, to the Aerospace-, Defence- and Security Industry and the Information- and Communications Technology Industry.

With a positive track record within the Aerospace-, Defence- and Security Industry and the Information- and Communications Technology Industry in providing Systems LifeCycle Management (SLCM) Services and seamless integration of products and systems against predefined requirements, Bring2Mind Consulting AB is unique in its understanding of technically advanced and complex systems, and how to apply innovative solutions in a pragmatic and cost effective fashion. Our services are developed and provisioned under the highest quality requirements based upon military standards, targeting the private business sector and the public administration sector (Government Authorities).

We ensure that our clients within the Aerospace-, Defence- and Security Industry and the Information- and Communications Technology Industry have the right equipment and functioning systems and services, at the right time to the right cost, to be able to carry out their mission. This is our contribution to the Swedish Defence Material Administration (FMV) and the Swedish Armed Forces (FM) — And we are proud of what we do!

Bring2Mind Consulting AB apply a classic business model, in a direct “One-to-One” relation to its clients and partners. This is where you will find us in the services supply chain. Sometimes we need to sign up specialist agencies for certain projects, to enable us to fulfil client requirements. But most important of all, we always apply our business model, whereas, if required by our clients, we can provide a larger network of system- and business partners.

It is important for Bring2Mind Consulting AB to conduct business in a responsible manner with long-term sustainability. We apply customer-oriented management systems for quality assurance and gather all our deliveries under qualified project management, quality management and configuration management. We provide Systems LifeCycle Management (SLCM) Services to the Aerospace-, Defence- and Security Industry and the Information- and Communications Technology Industry, as well as digital communication systems with high ICT content for close real-time communication between customers, partners and employees. In addition to statutory requirements and standards in relevant areas, we define our responsibility in relation to our key stakeholders. In order to ensure long-term value creation, we safeguard, among other things, good working relationships, high confidence from our customers, and responsibility for our environmental impact.

The staff within our Knowledge & Consultancy Agency have since 1985 operational working experience in the Aerospace-, Defence- and Security Industry and the Information- and Communications Technology Industry, at senior and middle management levels, nationally and internationally, within the whole supply chain of products, systems and services.

Almost twenty (20) years of experience within the Aerospace-, Defence- and Security Industry, working with some of Swedens largest, most technically advanced and complex defence system procurement projects for the Swedish Defence Material Administration (FMV) and the Swedish Armed Forces (FM), delivering Systems LifeCycle Management (SLCM) Services, has been extremely productive ans successful. We have supported these procurement projects by providing services over a very long time, and we are pleased to present to you, on our new website, some of our renowned and successful projects within the Aerospace-, Defence- and Security Industry.

We are multifaceted engineers, project managers, system analysts, consultants, advisors, architects, modelling and simulation specialists, and many more – and sometimes just catalysts for the successful achievement of your goals!

All this knowledge and working experience, built up almost during a lifetime, has made us capable to contribute to the development of Swedens total defence, by providing Systems LifeCycle Management (SLCM) Services, in a total offering from Bring2Mind Consulting AB.

With almost four decades (40 years) of operational working experience in the Aerospace-, Defence- and Security Industry and the Information- and Communications Technology Industry, at senior and middle management levels, nationally and internationally, within the whole supply chain of products, systems and services, Bring2Mind Consulting AB is well prepared to play the role as systems- and business- partner, capable of providing qualified and innovative Systems LifeCycle Management (SLCM) Services, supported by common commercial- and operational- as well as technical- and administrative- disciplines, within programme-, project-, quality- and configuration management, required to help our clients managing technically advanced and complex systems.

We cover all aspects of Systems LifeCycle Management (SLCM) Services, during all stages within products-, systems- and solutions provisioning; from initial studies, the needs/requirements assessment work, in the procurement phase, design and development, integration, over production, testing, verification & validation to final implementation, training, delivery and handover to the end-user and finally, the environmentally friendly decommissioning of products-, systems- and solutions for needs-oriented and situation-adapted solutions, with the right quality at the right cost. Our total offering is fully supported by qualified programme management, project management, quality assurance and configuration management.

As a Knowledge & Consultancy Agency, our business is all about thorough understanding and knowledge of your industry, resulting in a comprehensive Systems LifeCycle Management (SLCM) Services offering, that is unique for our clients. We can help you create value in a number of different ways. To guide you through our broad range of services to the portfolio that’s right for, and aligned to your project, we may suggest multiple value creation pathways, to mention a few;

1. Competitive Services,
2. Programme- and Project Management Support,
3. Procurement Management Support,
4. Contract Management- and Administration Support,
5. In-Service Support,
6. Business Development for sustainable Growth,
7. Secure and Safe Society.

This concludes our business aims; to increase our clients’ ability and profitability in managing technically advanced products and complex systems in a safe manner.

For Bring2Mind Consulting AB, business oriented competence and knowledge provisioning is always about ensuring new and existing clients’ needs for the right skills today and in the future.